HOW TO MERGE HIGH TECH & HIGH TOUCH TO SUPPORT YOUR CUSTOMERSby Nina Penson
As featured in the Future Branches Virtual Event session. Missed the session? Want to see it again? Watch Tim and Sharon's video here:
FACING THE FUTURE HEAD ON: HOW TO MERGE HIGH TECH & HIGH TOUCH
Are you thinking about building branches with technology?
If you missed the Future Branches virtual event on July 20, 2020, our segment on How to Merge High Tech & High Touch featured Tim Klatt, La Macchia Group's Director of Retail Strategies and Sharon Anderson, CEO of Williamstown Bank, who discussed the ways banking technology can be integrated with facility design and engaged personnel to create differentiated, high touch experiences.
Tim and Sharon talk specifically about expanding into new but overbanked markets, market dynamics and demographics, ITMs, the role of digital content and the importance of employee training. All of which helped Williamstown Bank navigate - and find growth - during the pandemic.
Pick up key insights and ideas for your own network here: