Reimagine your branch to reflect your brand and engage customers—all with a budget-friendly upgrade. Refreshing branch spaces not only enhances the customer experience but also modernizes operations to align with the demands of today’s tech-savvy clientele.
Our Branch Refresh services start with customized designs that revitalize your spaces through cosmetic enhancements and fixture replacements.
We upgrade or replace systems and freestanding furniture—such as teller pods, office desks, lobby seating, lounge chairs, and conference tables—to create a comfortable, modern environment that enhances both staff efficiency and customer experience.
We install signage, graphic wall elements, and other brand identity features—like wayfinding signs, promotional displays, logo panels, and community boards—to create a cohesive, visually engaging branch environment that reflects your brand.
We provide audiovisual systems, digital displays, and essential IT infrastructure, like cabling, outlets, and display integration, delivering modern, connected branch experiences without major electrical or HVAC modifications.
We refresh interiors with new paint and wallcoverings, whether a simple repaint or custom vinyl accents, to give your branch a clean, modern look that reflects your brand.
We install or replace flooring, whether carpet tiles, vinyl, or hard surfaces, to update your branch with a durable, modern foundation that enhances both style and function.
We can modify or install non-load-bearing partitions, such as modular or demountable walls, to reconfigure spaces and improve branch functionality with minimal disruption.
We design and install fresh pre-fabricated or modular casework, like teller counters, service desks, check-writing stations, ATM surrounds, and branded lobby cabinetry, that gives your branch a polished look while creating a more welcoming experience for customers.
SMALL CHANGES, BIG IMPACT
Small updates, from refreshed paint and flooring to new furniture, signage, and technology, can combine to create a modern, cohesive branch that delights customers, empowers staff, and elevates your brand.
A branch refresh is a way to reimagine your branch, with customized, cost-effective branch upgrades. Understanding your team's and branch's needs, whether at a bank or credit union, is the most important aspect of a branch refresh. A branch refresh takes a thoughtful approach to brand design and layout and can include furniture upgrades, banking technology upgrades, brand and technology integration, paint and flooring updates, and even partitions and casework. A branch design refresh includes whatever it takes to give your space a brand new feel.
A branch refresh can provide the feel of a full branch remodel or new build, without the associated cost. While both return a new space that will enhance the consumer experience, a branch refresh usually revitalizes a space through cosmetic enhancements and fixture replacements that support bank design differentiation. Casework, paint, carpet and flooring, furniture, and technology integration are all aspects of a branch design refresh.
A branch refresh should be considered whenever your space no longer reflects your brand, fails to meet consumer expectations, or no longer supports your business goals. This might look like outdated finishes, changing consumer behaviors, evolving technology needs including multimedia content, increased maintenance costs, or a desire to right-size branch square footage and improve staff efficiency and the overall branch experience. Contact us to talk through whether now's the right time to refresh your branch.
The ROI of a branch refresh depends on your goals, project scope, and how well the refreshed space aligns with your consumers' needs. While some financial institutions see measurable improvements in account growth, loan production, or branch traffic (research shows some institutions see a 10–15% increase in revenue within the first year), others experience ROI through increased operational efficiency, stronger brand perception, higher employee satisfaction, and improved consumer engagement. The best environmental refreshes are designed for long-term growth, not just a new look.
Paired with the right branch strategy, a branch refresh can absolutely increase foot traffic. Take Williamstown Bank: in a highly competitive, overbanked market, a refresh centered on an interactive bank design experience with Teller machines and an in-branch coffee shop gave customers a reason to visit and stay, helping the bank stand out and build stronger community ties.
A modern branch upgrade will update finishes, paint, and overall brand perception of the space to create a better lobby impact. Integrating specific technology, adopting an open branch layout, changing the footprint, and upgrading the overall atmosphere will take the bank lobby experience and engagement to the next level.
A phased approach is a great way to implement a branch refresh and can ensure branches remain open and fully functioning throughout the process. A phased approach allows you to make meaningful improvements over time while maintaining a cohesive long-term vision for the branch. With planning, each phase can build toward a refreshed experience that supports your goals and makes the most of available resources.
As a company that only partners with financial institutions, Vivalociti understands the impact of keeping branches open. A branch refresh is the perfect approach to updating a location while ensuring day-to-day business is not impacted, a common need in community bank design where staying accessible to the neighborhood matters. Our teams are trained to perform branch refreshes while a financial institution remains open to consumers.
The best part of working with Vivalociti is that all of our experts are on one time, in-house, under one roof. From start to finish, Vivalociti handles the entire project. See examples in our project gallery orcontact us to get started.
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